All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Wednesday 22nd February 2023

[RESOLVED] Websites Not Rendering

The issue is resolved. All sites are rendering and functioning properly.

We are currently investigating an issue that may prevent a low level number of sites using a specific design theme from displaying. No other sites are impacted. We expect this to be resolved soon.

Tuesday 21st February 2023

No incidents reported

Monday 20th February 2023

No incidents reported

Sunday 19th February 2023

No incidents reported

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

VersaDoc [RESOLVED] Investigating an issue with the VersaDoc server Pageflex

[RESOLVED]. This issue has been resolved. Please contact our support team if you continue to experience any issues.

We're investigating issues with the VersaDoc server, Pageflex, which is resulting in upload and processing errors. Our Engineers are working toward a solution and we'll update here once the issue has been resolved.