All systems are operational

Past Incidents

Thursday 30th September 2021

No incidents reported

Wednesday 29th September 2021

Phone Support Ongoing call quality and service issues with our phone provider

Our phone service provider is continuing to face issues stemming from the attack on their network. As a result, our phone service functionality continues to be unpredictable. We will update here as we know more and once our systems are fully operational. If you have difficulties reaching us by phone and need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to firespring.com/client-area).

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at support@firespring.com

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.

Tuesday 28th September 2021

No incidents reported

Monday 27th September 2021

No incidents reported

Sunday 26th September 2021

No incidents reported

Saturday 25th September 2021

No incidents reported

Friday 24th September 2021

Email Marketing Scheduled Maintenance Notice: Saturday, 9/25, at 6:00pm (CDT) - Outage Expected For Less Than 1 hour

On Saturday, 9/25, at 6:00pm (CDT), we will be upgrading our email marketing database. This will cause the application to be unaccessible during the time of the upgrade, which we anticipate being less than one hour. Scheduled and automated mailings should run normally during this time, as the database being updated only affects the ability to use the application.

We will be monitoring and testing during and after the upgrade to ensure everything returns to normal working order.

Thank you!

Phone Support Ongoing phone service and call quality issues

Our phone service provider is continuing to face issues stemming from the attack on their network. As a result, our phone service functionality continues to be unpredictable. We will update here as we know more and once our systems are fully operational. If you have difficulties reaching us by phone and need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to firespring.com/client-area).

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at support@firespring.com

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.

VersaDoc VersaDoc Performance Issues

The VersaDoc application is currently experiencing issues that may impact proofing documents, downloading print-ready files and editing existing or uploading new documents. Our team is investigating and working to resolve the issue. We will post more information to this page as it becomes available.