All systems are operational

Past Incidents

Thursday 13th July 2017

Email Email Service Issues

Our teams continue to actively work on reducing load and returning the system to normal operation. In the meantime, users affected by this may notice the following:

  • Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
  • Latency in accessing mail or mail folders
  • Delivery delays (approximately 37 minutes)
  • Intermittent access to POP/IMAP

These specific symptoms will resolve themselves once the issue has been resolved. We will continue to post updates here as they become available.

Email Email Services

Our teams are actively working to reduce load and return to normal operation. In the meantime, users affected by this may also experience the following:

  • Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
  • Latency in accessing mail or mail folders
  • Delivery delays (approximately 22 minutes)

These specific symptoms will resolve themselves once the issue has been resolved. We will post more information here as we know it.

Email Email Service Issue

Our Engineers are investigating some issues affecting the performance of the email system:

Some of the symptoms that are being reported would include:

  • Latency when navigating the Webmail interface
  • Slowness upon logging in to the Webmail interface
  • Delayed email delivery
  • POP Error 'Your incoming (POP3) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: ERR [SYS/TEMP] Internal error occurred. Refer to server log for more information.'
  • Users unable to delete folders in Webmail "The selected folder does not exist...."
  • Messages previously marked as read are now unread
  • "Lost Folders" appear in webmail

We are working to resolve this issue as quickly as possible and will post more updates here as soon as we know them.

Email Scheduled Maintenance Window Closed

Our Engineers have completed the scheduled maintenance to the email system. Please reach out to support at 877.447.8936 or support@firespring.com with any questions or concerns.

Wednesday 12th July 2017

Email Scheduled Email Maintenance Window

As part of our efforts to continually improve our product offerings, we will be performing a maintenance on our email platform. The maintenance window is scheduled to occur Wednesday, July 12th between 9:00 PM and 10:00 PM EDT.

While all measures are being taken to prevent any impact, you may experience a brief disruption of service during the maintenance window.

Tuesday 11th July 2017

No incidents reported

Monday 10th July 2017

No incidents reported

Sunday 9th July 2017

No incidents reported

Saturday 8th July 2017

No incidents reported

Friday 7th July 2017

No incidents reported

Thursday 6th July 2017

Phone Support Phone Support Issue Resolved

We have resolved our phone issues, all of our toll-free numbers are working again. Please contact support with any questions or issues at 877.447.8936 or support@firespring.com

Phone Support Phone Support Issue

We are performing some routine maintenance on our phone system and have encountered an error with our toll-free numbers. At this time all Firespring toll-free numbers are inoperable. Please call 402-437-000 to reach Firespring during this time.