Past Incidents

[RESOLVED]: We're investigating reports of duplicate email notifications being sent from website form submissions when users are placing an order, making a donation, etc. Thank you for your patience while we troubleshoot the issue.

Update: Our Engineers discovered the issue causing the multiple email instances, have resolved the issue, and are implementing a fix to ensure it doesn't happen again in the future. If you continue to receive any duplicate emails, please contact our Support team for assistance.

[RESOLVED] Our Engineers are investigating an issue where users are unable to process and download print-ready files in the Springboard. We'll update that status here once we've rolled out a fix.

Update: This issue has been resolved and everything should be functioning. Please notify our Support team if you are experiencing any issues.

System maintenance scheduled for 7pm Central on Feb. 11

Upcoming scheduled maintenance notice: From 7 to 10pm Central, users may experience errors loading their account homepage for approximately 30 minutes. During this window, errors could also be experienced for up to two hours accessing the automation section in-account. For automated emails scheduled to send during this window, a sending delay of up to two hours is possible. Other areas of the application shouldn’t be impacted.

Then for up to an hour from 10pm to 1am Central, users may be unable to access their account or experience slowness navigating within the application. During this window, there may be a sending delay of up to 10 minutes for scheduled mailings.