All systems are operational

Past Incidents

Wednesday 6th October 2021

No incidents reported

Tuesday 5th October 2021

PaymentSpring Credit Card Processing PaymentSpring Scheduled Maintenance: Monday, October 11th 12:30 AM - 2:30 AM (CT)

PaymentSpring will be performing a planned maintenance update on Monday, October 11th from 12:30 AM - 2:30 AM (CT).

During this time, there will be a brief window during which PaymentSpring will be offline/down. This outage window is expected to be less than five minutes during the entire maintenance widow, which is scheduled for a time that should have minimal impact on users.

Email Marketing [FIXED] Investigating reports of sending delays in Email Marketing

[UPDATE: FIXED]: We've pushed out a fix to resolve this issue and we are continuing to monitor as our systems catch up.

Our team is investigating sending delays in the Email Marketing system. We are currently seeing delays of up to 1 hour. We will update here as we know more or once we have the issue resolved.

Monday 4th October 2021

No incidents reported

Sunday 3rd October 2021

No incidents reported

Saturday 2nd October 2021

No incidents reported

Friday 1st October 2021

Phone Support [MONITORING] Improved call performance and quality with phone service provider

Our phone service provider is showing signs of improvement with call performance and call quality. We're continuing to monitor the situation.

Thursday 30th September 2021

No incidents reported

Wednesday 29th September 2021

Phone Support Ongoing call quality and service issues with our phone provider

Our phone service provider is continuing to face issues stemming from the attack on their network. As a result, our phone service functionality continues to be unpredictable. We will update here as we know more and once our systems are fully operational. If you have difficulties reaching us by phone and need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to firespring.com/client-area).

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at support@firespring.com

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.