Past Incidents

Wednesday 15th December 2021

Nelnet Payment Services Credit Card Processing [RESOLVED] Possible AWS outage affecting PaymentSpring systems

[UPDATE] This issue has been resolved.

PaymentSpring is reporting a possible AWS outage that is impacting the ability to process charge requests. This may be impacting access to all PaymentSpring systems and submitting payments through websites. Customers may have transactions delayed or not processed. Charge requests may timeout or they may process after a significant delay. Number of requests impacted is undertermined at this time. Access to any PaymentSpring Portal or Dashboard may be limited or not accessible at all.

Tuesday 14th December 2021

No incidents reported

Monday 13th December 2021

Website NOTE: Client websites, Springboard, and related applications are NOT impacted by Log4J vulnerability

Regarding the Log4J vulnerability taking the internet by storm, we wanted to let you know that the your website, the Springboard, and related applications are NOT impacted by the Log4J vulnerability that was discovered late last week/over the weekend.

Log4J is a java logging framework and we don’t use java in any of our applications.

Nelnet Payment Services Credit Card Processing PaymentSpring Maintenance Update on 12/15 (9:30PM - 11:30PM CT)

This release will include updates to PaymentSpring's ACH validation service. During this deployment, there will be a window of approximately 5 minutes where the ACH validation service will be unavailable and ACH validation requests will fail.

Sunday 12th December 2021

No incidents reported

Saturday 11th December 2021

No incidents reported

Friday 10th December 2021

No incidents reported

Thursday 9th December 2021

Nelnet Payment Services Credit Card Processing [RESOLVED] Potential issue with PaymentSpring ACH validation

[UPDATE] This issue has been resolved.

The PaymentSpring team is currently researching an issue with the ACH validation service. All teams are actively engaged and researching the issue and potential impact. We'll update here as we know more.