Past Incidents

Amazon Web Services had an outage this morning which impacted some of our clients' websites. Amazon resolved the issue early this morning and everything should be operational. Please contact Support if you continue to experience any issues.

Update: Calls appear to be going through. We will continue to monitor the situation.

Calls to and from our Lincoln phone system are currently down. Our IT team is investigating the issue with our phone provider as we work to resolve the issue. If you need any website or email hosting support, please email support@firespring.com

[Update]: Phone systems are once again operational.

We are investigating an issue resulting in dropped calls and failed attempts to contact us by phone. If you have difficulties reaching us by phone and need to contact our support team, you can:

1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to firespring.com/client-area).
2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.
3. Email us at support@firespring.com
4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team investigates this issue.