All systems are operational

Past Incidents

Tuesday 26th September 2023

No incidents reported

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

Email Marketing Scheduled Maintenance: Email Marketing

We will be conducting routine maintenance for our Email Marketing service on September 26, 2023 at 7pm Central. The maintenance will run for two hours, and we are expecting the service to be unavailable for 10-20 minutes during this time. Scheduled campaigns will continue to send during this timeframe.

Thursday 21st September 2023

No incidents reported

Wednesday 20th September 2023

Email [Resolved] Delayed Email and Response Notifications Delay for Submissions Between 9/19-9/20

[Resolved] Our team has identified and resolved an issue in regards to form submissions, email notifications, and file transfers that occurred between 9/19-9/20 being delayed in delivery. This issue is now resolved.

[Resolved] Delayed Email Delivery Notification

[Resolved] The issue below has been resolved. Late and duplicate emails should have only arrived in inboxes on 9/19 for the date range of 9/1-9/5.

Our team has identified an issue with email notifications reaching mailboxes. This impacting is for emails that were supposed to be delivered between 9/1/23-9/5/23.

You may receive late emails arriving in your mailbox or you may receive duplicate emails arriving in your mailbox.

We suggest looking at your Springboard Message Center to make sure you aren't missing any form/file transfer submissions as this area is not impacted by this.

VersaDoc [Resolved] Versadoc Print Ready Files

[Resolved] An issue identified by our team in which Print Ready Files weren't processing has now been resolved.