Some systems are experiencing issues

Past Incidents

Tuesday 19th April 2022

Email Marketing [FIXED] Intermittent Email Marketing issue preventing campaigns to load properly (including drafts)

[RESOLVED]

The issues should now be resolved. We are continuing to monitor the situation.

We are investigating issues where the Email Marketing email editor and draft campaigns are intermittently not loading. As a possible workaround, please try refreshing your browser if the page doesn't load.

We will continue to post updates as we receive them. Thank you for your patience.

Monday 18th April 2022

Springboard Sporadic errors when adding and editing website users in the Springboard

We've identified the cause of an issue that is impacting the consistent ability to be able to add or edit website users in the Springboard. Our Engineering team is working on the fix which will be pushed out as soon as possible.

A potential workaround is trying a different browsers (i.e. try Chrome if Firefox isn't working)

  • [RESOLVED] We deployed a resolution to errors seen when adding or editing users in Springboard. Some users may initially experience the same error result. If so, go to your browser settings or tools area and clear (content) cache/clear data. Refresh and try the same action of adding or editing user.

    • Sunday 17th April 2022

    No incidents reported

    Saturday 16th April 2022

    No incidents reported

    Friday 15th April 2022

    No incidents reported

    Thursday 14th April 2022

    No incidents reported

    Wednesday 13th April 2022

    Springboard [RESOLVED] Springboard performance issues preventing users from accessing and using the Springboard

    UPDATE: We fixed the issue and users should now be able to access the Springboard. Please contact our Support team if you continue to experience any issues or have any questions.

    Our Engineers are working to fix an issue that is causing access and performance issues in the Springboard. We're working towards a quick fix and will update here once things return back to normal.