All systems are operational

Past Incidents

Thursday 23rd September 2021

No incidents reported

Wednesday 22nd September 2021

Springboard [RESOLVED] Reports of slowness inside of the Springboard

Update: This issue has been resolved. We are continuing to monitor the system.


Our Engineers are investigating reports of slowness for users inside of the Springboard. We'll post here once the issue has been resolved.

Phone Support [MONITORING] Ongoing functionality issues with our phone service provider

Update 9/23/21 11:28 am: The issue with our phone service provider appears to be resolved. We're continuing to monitor the situation. Phone calls should be going through successfully now.


Our phone service provider is continuing to face issues stemming from the attack on their network. As a result, our phone service functionality continues to be unpredictable. We will update here as we know more and once our systems are fully operational. If you have difficulties reaching us by phone and need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > FAQs link (or go to firespring.com/client-area).

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at support@firespring.com

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.

Tuesday 21st September 2021

No incidents reported

Monday 20th September 2021

Phone Support Update on continued issues with our phone service provider

Our third-party phone service provider is currently undergoing continued service issues resulting from an ongoing Distributed Denial of Service (DDoS) attack that they are experiencing, which is causing repeated issues with our call service functionality and quality.

First, we want to make it clear what this means: Neither Firespring nor our clients were “hacked”—no one gained access to our infrastructure or any data. This is all happening on our phone service provider's end.

The service and functionality during a DDoS attack like this can be unpredictable and unreliable, so thank you for your patience and understanding. Our IT team is currently working with them on workarounds, where possible, and longer-term solutions. It’s our priority to provide the highest level of service and transparency and we'd welcome any questions you have.

If you need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > FAQs link (or go to firespring.com/client-area).

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at support@firespring.com

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.

Phone Support [Investigating - Local phone number is working] Firespring phone support is still down (phone provider experiencing technical difficulties)

Update 11:49 AM (CST): Calls appear to be working successfully for the local line (402-437-0000), but our direct support phone number (877-447-8936) appears to still be experiencing issues. If possible, please call our local number (402-437-0000) for support or email support@firespring.com


Update: We've been able to successfully restore incoming and outgoing call functionality with our phone provider. With the lines now working correctly, we may experience a slightly longer hold time based on incoming volume.

Thank you for your patience. If you have any issues connecting with our teams via phone, you can email us at support@firespring.com


Our phone provider is still experiencing issues with their system. This is preventing us from being able to accept incoming calls or dial outbound. Our IT team is actively working with their support team on potential workarounds. If you need to contact support, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > FAQs link (or go to firespring.com/client-area)

  2. Contact support using the chat feature in your Springboard to chat online with our support team

  3. Submit a contact form from your Springboard under the Support > Contact Us link

  4. Email us at support@firespring.com

Thank you for your patience while our team works with our phone provider on this issue.

Sunday 19th September 2021

No incidents reported

Saturday 18th September 2021

No incidents reported

Friday 17th September 2021

Phone Support Reports of static during phone calls and poor audio quality

Update: We've been able to restore outbound calling functionality to the phone systems, so if you're experiencing a static phone call or a degradation of audio quality, our teams have been asked to let callers know we can end the call and call you right back, which should resolve any phone performance issues.


Our IT team is investigating reports of static during calls and poor voice quality. This is likely related to the issue our phone service provider was experiencing yesterday. Thank you for your patience while we investigate the issue. You can also email support@firespring.com for any support needs.

Thursday 16th September 2021

Phone Support [UPDATE: FIXED] Phone Support is currently down due to provider technical difficulties

[FIXED] At this time, our phone provider has notified us that the situation is contained and our their voice servers are fully functional. We will continue to monitor the situation. If you have any issues contacting us via phone, please email support at support@firespring.com


Update: Our phone provider has a workaround in place and inbound and outbound calls appear to be working successfully for now. We will continue to monitor the situation. If you have any issues contacting us via phone, please email support at support@firespring.com.


Our phone provider is experiencing an issue which is preventing us from being able to accept inbound phone calls or make outbound dials. Our IT team is monitoring the situation.

If you need to reach our support team, please email support@firespring.com