Past Incidents

Update: Calls appear to be going through. We will continue to monitor the situation.

Calls to and from our Lincoln phone system are currently down. Our IT team is investigating the issue with our phone provider as we work to resolve the issue. If you need any website or email hosting support, please email support@firespring.com

[Update]: Phone systems are once again operational.

We are investigating an issue resulting in dropped calls and failed attempts to contact us by phone. If you have difficulties reaching us by phone and need to contact our support team, you can:

1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to firespring.com/client-area).
2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.
3. Email us at support@firespring.com
4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team investigates this issue.

[UPDATE] This issue has been resolved.

PaymentSpring is reporting a possible AWS outage that is impacting the ability to process charge requests. This may be impacting access to all PaymentSpring systems and submitting payments through websites. Customers may have transactions delayed or not processed. Charge requests may timeout or they may process after a significant delay. Number of requests impacted is undertermined at this time. Access to any PaymentSpring Portal or Dashboard may be limited or not accessible at all.